Refund & Cancellation Policy

Last Updated: January 2025

This Refund and Cancellation Policy outlines the terms and conditions for refunds of donations made to Gigglers Academy through our website www.gigglersacademy.com.

1. General Refund Policy

1.1 Non-Refundable Donations

Donations made to Gigglers Academy are considered final and non-refundable because:

• Donations are voluntary contributions, not purchases of goods or services
• Funds received are immediately allocated to content creation and platform operations
• No tangible or intangible products are sold that can be returned
• Donors receive no commercial benefits or entitlements from donations

1.2 Acknowledgment

By making a donation through our website, you acknowledge and agree that:

• Your donation is voluntary and made without any expectation of refund
• You have read and understood this Refund Policy
• You accept the non-refundable nature of donations

2. Exceptional Circumstances for Refunds

Refunds will ONLY be considered in the following exceptional circumstances:

2.1 Technical Errors

2.2 Unauthorized Transactions

Refunds may be processed for unauthorized or fraudulent transactions if:

• The transaction was made without your consent or knowledge
• Your payment method was compromised
• You report the unauthorized transaction within 24 hours of occurrence
• You provide sufficient evidence of unauthorized use

2.3 What is NOT Eligible for Refund

3. Refund Request Process

If you believe your situation qualifies for a refund under our exceptional circumstances policy, please follow these steps:

1. Contact Us Immediately
   Email us at gigglersacademy@gmail.com with the subject line "Refund Request - [Your Payment ID]"
2. Provide Required Information
   Include the following details:
   • Full name used during donation
   • Email address used for donation
   • Date and time of transaction
   • Razorpay Payment ID (e.g., pay_xxxxxxxxxxxxx)
   • Amount donated
   • Detailed reason for refund request
   • Supporting evidence (screenshots, bank statements, etc.)
3. Review Period
   We will review your refund request within 5-7 business days and may contact you for additional information or clarification.
4. Decision Notification
   You will receive an email with our decision (approved or denied) and the reason for the decision.
5. Refund Processing
   If approved, the refund will be processed within 7-10 business days to your original payment method.

4. Refund Timeline

4.1 Reporting Deadline

• Technical Errors: Must be reported within 7 days of transaction
• Unauthorized Transactions: Must be reported within 24 hours of transaction
• Requests beyond these timeframes will not be considered

4.2 Processing Time

Once a refund is approved:

• Review Period: 5-7 business days
• Razorpay Processing: 5-7 business days
• Bank Credit: 5-7 business days (varies by bank)
• Total Time: Expect refunds within 14-21 business days from approval

4.3 Refund Method

All approved refunds will be credited to:

• The original payment method used for the donation
• The same card/account from which the payment was made
• Refunds cannot be processed to a different payment method

5. Payment Gateway Policy

5.1 Razorpay Compliance

All payments are processed through Razorpay, and their refund policies also apply:

• Razorpay may impose additional verification requirements
• Some payment methods may have specific refund restrictions
• International payments may have different processing times

5.2 Payment Method Specific Information

• Credit/Debit Cards: 5-7 business days
• Net Banking: 5-7 business days
• UPI: Instant to 3 business days
• Wallets: Instant to 24 hours

6. Cancellation Policy

6.1 Before Payment Completion

You may cancel your donation:

• At any time before clicking the final "Pay" button in the Razorpay checkout
• By closing the payment window
• No cancellation fee or penalty applies

6.2 After Payment Completion

Once a donation is successfully processed:

• It cannot be cancelled
• Only refund requests under exceptional circumstances (Section 2) will be considered
• Standard cancellation is not available for completed donations

7. Failed or Pending Transactions

7.1 Failed Transactions

If your transaction fails:

• No amount will be deducted from your account
• If amount is debited, it will be automatically reversed by your bank within 5-7 business days
• You may retry the donation after checking your payment details

7.2 Pending Transactions

If your transaction shows as "pending":

• Wait for 24 hours for automatic resolution
• Check your bank statement to confirm if the amount was debited
• If debited but not confirmed after 24 hours, contact us with transaction details
• Do not make a duplicate payment

8. Dispute Resolution

8.1 Informal Resolution

We encourage you to contact us first at gigglersacademy@gmail.com to resolve any payment disputes informally.

8.2 Chargebacks

9. Contact Information for Refund Queries

10. Important Reminders

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date.

Continued donations after policy changes constitute acceptance of the modified terms.

12. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from refund requests shall be subject to the jurisdiction of Indian courts.

13. Transparency and Fair Practice

Gigglers Academy is committed to:

• Transparency: Clear communication about our refund policy
• Fair Treatment: Objective evaluation of all refund requests
• Prompt Response: Quick resolution of legitimate refund requests
• Honesty: Accurate representation of donation usage